DEWI22 TERMS & CONDITIONS

Welcome to dewi22. These Terms and Conditions ("Terms", "Agreement") constitute a legally binding contract between you ("User", "Player", "You") and dewi22 ("we", "us", "our", "Platform") governing your access to and use of the dewi22 online gaming platform, including all associated services, websites, mobile applications, and software (collectively, the "Service"). By creating an account, accessing our Platform, or using any of our Services, you expressly agree to be bound by these Terms in their entirety. If you do not agree with any provision contained herein, you must immediately cease all use of our Platform and Services.

1. Definitions

For the purposes of this Agreement, the following terms shall have the meanings set forth below:

• "Account" means the personal gaming account registered in your name on the dewi22 Platform, used to access Services and maintain transaction history.
• "Balance" means the total funds available in your Account at any given time, including deposited funds, winnings, and bonus credits, expressed in Indonesian Rupiah (IDR).
• "Bonus" means any promotional credit, free bet, cashback, or other incentive offered by dewi22, subject to specific terms and wagering requirements.
• "Deposit" means the transfer of funds from your personal bank account or e-wallet to your dewi22 Account balance for the purpose of placing bets or playing games.
• "Game" means any betting product, casino game, slot machine, live dealer table, sports betting market, or lottery offering available on the dewi22 Platform.
• "Player" or "User" means any individual who has registered an Account and uses the dewi22 Service.
• "Withdrawal" means the transfer of funds from your dewi22 Account balance to your registered bank account or e-wallet.

2. Acceptance of Terms

By registering for an Account, making a deposit, placing a bet, or otherwise using any feature of the dewi22 Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in addition to our Privacy Policy and Responsible Gaming Policy. These Terms apply to all Users regardless of geographic location within Indonesia, including but not limited to residents of Jakarta, Surabaya, Medan, Bandung, Semarang, Makassar, Palembang, Tangerang, Depok, and Bekasi.

We reserve the right to modify, amend, or update these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website, with the "Last Updated" date revised accordingly. Continued use of the Service following such modifications constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically to stay informed of any updates. If you do not agree to any modification, you must cease using the Service and may request account closure by contacting customer support.

3. Eligibility Requirements

Use of the dewi22 Platform is subject to strict eligibility criteria designed to ensure legal compliance and responsible gaming practices:

1. Age Requirement: You must be at least 21 years of age to register for an Account or use any Service on the dewi22 Platform. We reserve the right to request government-issued identification documents (KTP, SIM, or passport) to verify your age at any time. Accounts found to belong to individuals under 21 years of age will be immediately suspended, all funds forfeited, and the matter may be reported to appropriate authorities.
2. Legal Capacity: You must have full legal capacity to enter into binding contracts under the laws of Indonesia. If you are registering on behalf of a company or organization, you represent and warrant that you have the authority to bind that entity to these Terms.
3. Geographic Restriction: You must be a resident of Indonesia or physically located within Indonesian territory at the time of Account registration and when accessing the Service. Use of virtual private networks (VPNs), proxy servers, or other technologies to circumvent geographic restrictions is strictly prohibited and grounds for immediate account termination.
4. Single Account Policy: Each User is permitted to register and maintain only one Account on the dewi22 Platform. Opening multiple accounts under the same name, different names, or using false identities is prohibited. Duplicate accounts will be closed, and any balances may be forfeited.
5. Exclusion List: You represent that you are not currently subject to voluntary or involuntary self-exclusion from gambling services, and you are not included on any national or international gambling exclusion list or banned persons registry.

4. Account Registration and Security

4.1 Registration Process

To register for a dewi22 Account, you must provide accurate, complete, and current information including your full legal name as it appears on your government-issued identification, date of birth, residential address in Indonesia, valid email address, mobile phone number with Indonesian country code (+62), and preferred username and secure password. You agree to promptly update your Account information if any details change to ensure accuracy.

4.2 Know Your Customer (KYC) Verification

dewi22 operates in compliance with international anti-money laundering (AML) and counter-terrorism financing (CTF) regulations. Accordingly, we reserve the right to request identity verification documents at any time, including but not limited to: valid government-issued photo identification (KTP, SIM, passport), proof of residence dated within the last three months (utility bill, bank statement, or government correspondence showing your name and address), and bank account verification documents demonstrating ownership of the bank account or e-wallet used for deposits and withdrawals. Failure to provide requested verification documents within 30 days may result in account suspension and withdrawal restrictions until compliance is achieved.

4.3 Account Security

You are solely responsible for maintaining the confidentiality of your Account username and password. All activities conducted through your Account are your responsibility, regardless of whether such activities were authorized by you. You agree to immediately notify dewi22 customer support if you become aware of any unauthorized access to your Account or any security breach. dewi22 will not be liable for any loss or damage arising from your failure to maintain account security or from unauthorized third-party access resulting from your negligence.

5. Deposits and Withdrawals

5.1 Accepted Payment Methods

dewi22 accepts deposits via the following Indonesian payment methods: major local banks including Bank Central Asia (BCA), Bank Rakyat Indonesia (BRI), Bank Negara Indonesia (BNI), Bank Mandiri, CIMB Niaga, Bank Permata, and Bank Syariah Indonesia (BSI); and popular e-wallet services including OVO, DANA, GoPay, ShopeePay, and LinkAja. All transactions must be conducted in Indonesian Rupiah (IDR). The bank account or e-wallet used for deposits and withdrawals must be registered in your name and match the name on your dewi22 Account. Third-party payments are strictly prohibited.

5.2 Deposit Processing

Deposits are typically processed instantly and reflected in your Account balance within 60 seconds. Minimum deposit amount is Rp 50,000. Maximum deposit limits vary by payment method and account verification status. dewi22 reserves the right to refuse any deposit without providing a reason. No deposit fees are charged by dewi22, however, your bank or e-wallet provider may impose transaction fees independently.

5.3 Withdrawal Policy

Withdrawals must be made to the same bank account or e-wallet from which deposits were made, in accordance with AML regulations. Minimum withdrawal amount is Rp 100,000. dewi22 processes withdrawal requests within 5 minutes during normal operating hours, subject to verification requirements. First-time withdrawals and withdrawals exceeding Rp 10,000,000 may require additional verification and up to 24 hours for processing. dewi22 does not charge withdrawal fees. You are limited to a maximum of 3 withdrawal transactions per day.

5.4 Wagering Requirements

All deposited funds must be wagered at least once (1x turnover) before withdrawal is permitted, in compliance with anti-money laundering regulations. Deposits claimed with bonuses are subject to specific bonus wagering requirements as outlined in the applicable promotion terms. Attempting to withdraw funds without meeting minimum wagering requirements may result in withdrawal rejection and potential account review.

6. Bonuses and Promotions

dewi22 offers various bonuses and promotions including welcome bonuses, deposit match bonuses, cashback offers, free spins, and loyalty rewards. All bonuses are subject to specific terms and conditions including wagering requirements (typically ranging from 1x to 40x the bonus amount), maximum bet limits while bonus is active, game contribution percentages (not all games contribute equally to wagering requirements), time restrictions (bonuses typically expire 7-30 days after issuance), and maximum winnings caps on certain bonus types.

Bonus abuse, including but not limited to registering multiple accounts to claim multiple bonuses, coordinating with other players to circumvent bonus terms, or exploiting software errors to gain unfair advantage, will result in immediate forfeiture of all bonuses and winnings, account suspension or termination, and potential legal action. dewi22 reserves the right to modify, cancel, or withdraw any promotion at any time without prior notice. Full terms and conditions for each specific promotion are available on the relevant promotion page and must be reviewed before claiming any bonus.

7. Gaming Rules and Conduct

7.1 Fair Play

All Users must engage in fair and honest gaming practices. The following activities are strictly prohibited: use of automated software, bots, or third-party applications to place bets or play games; collusion with other players to gain unfair advantage; exploiting software bugs, glitches, or errors for profit; manipulating game outcomes through technical means; and engaging in fraudulent betting patterns including arbitrage betting, late betting after outcomes are known, or syndicated betting rings.

7.2 Game Rules

Each game available on the dewi22 Platform operates according to specific rules, paytables, and return-to-player (RTP) percentages. It is your responsibility to review and understand the rules of any game before placing bets. Game rules are accessible within each game interface. In the event of a malfunction or error in game software, all affected bets and payouts may be voided, and original stakes refunded.

7.3 Bet Settlement

Sports bets are settled based on official results provided by our data providers. In cases of disputed results or postponed events, dewi22 reserves the right to void bets or delay settlement until official confirmation is received. Casino and slot game results are determined by certified random number generators (RNG) audited by independent testing agencies. All results are final and cannot be appealed once the game round is complete.

8. Limitations of Liability

To the fullest extent permitted by applicable law, dewi22 shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of or inability to use the Service, including but not limited to loss of winnings, loss of data, service interruptions, system malfunctions, software errors or bugs, unauthorized access to your Account resulting from your failure to maintain security, delays or failures in deposit or withdrawal processing beyond our reasonable control, or actions of third-party payment providers or banking institutions.

dewi22 provides the Service on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not guarantee that the Service will be uninterrupted, error-free, secure, or virus-free. Internet connectivity, server maintenance, and technical issues may occasionally impact service availability. dewi22 will make reasonable efforts to minimize downtime but shall not be held liable for losses resulting from service unavailability.

Your sole and exclusive remedy for any dispute with dewi22 is to discontinue use of the Service and close your Account. In no event shall our total liability to you exceed the amount of funds in your Account balance at the time the liability arose.

9. Account Suspension and Termination

9.1 Suspension by dewi22

dewi22 reserves the right to suspend or terminate your Account immediately without prior notice if we determine, in our sole discretion, that you have violated any provision of these Terms, engaged in fraudulent activity or bonus abuse, failed to provide requested verification documents, used the Service from a restricted jurisdiction, or engaged in any conduct we deem harmful to our business, other Users, or our reputation. Upon account termination for cause, all bonus funds and pending winnings may be forfeited, and only original deposited funds (if any) will be returned after deducting any amounts owed to dewi22.

9.2 Voluntary Account Closure

You may request voluntary account closure at any time by contacting customer support via live chat or email. Upon receiving your closure request, we will process any pending withdrawals, forfeit any active bonuses, and close your Account within 48 hours. Closed accounts cannot be reopened. If you wish to resume use of dewi22 Services after closure, you must register a new Account subject to our eligibility requirements.

9.3 Self-Exclusion

As part of our commitment to responsible gaming, dewi22 offers self-exclusion options for Users who feel they need a break from gambling. Self-exclusion periods range from 24 hours to 6 months or permanent closure. During self-exclusion, you will not be able to access your Account, make deposits, or participate in any gaming activities. For more information about self-exclusion and other responsible gaming tools, please visit our Responsible Gaming page.

10. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with international gaming regulations and the laws applicable to the jurisdiction in which dewi22 is licensed and operates. Any dispute, controversy, or claim arising out of or relating to these Terms or your use of the Service shall be resolved through the following process:

1. Direct Negotiation: You agree to first attempt to resolve any dispute by contacting dewi22 customer support and providing a detailed description of your complaint. Our support team will work with you in good faith to reach a mutually acceptable resolution within 14 business days.
2. Mediation: If direct negotiation fails to resolve the dispute, both parties agree to participate in non-binding mediation administered by a mutually agreed-upon independent mediator.
3. Arbitration: If mediation does not result in resolution, the dispute shall be finally settled by binding arbitration in accordance with international arbitration rules. The arbitration shall be conducted in English, and the arbitrator's decision shall be final and binding on both parties.

You agree to waive any right to participate in class action lawsuits or class-wide arbitration against dewi22. All disputes must be brought on an individual basis only.

11. Contact Information

For questions, concerns, or complaints regarding these Terms and Conditions, or for any matter related to your dewi22 Account, please contact our customer support team through the following channels:

• Email: [email protected] (Response time: within 4 hours)
• Live Chat: Available 24/7 through our website and mobile application (Average response time: under 60 seconds)
• WhatsApp: +62 812 3456 7890 (Available 08:00 - 24:00 WIB)

Our dedicated customer support team consists of native Indonesian speakers trained to assist with account issues, payment questions, bonus inquiries, technical support, and responsible gaming concerns. We are committed to responding to all inquiries promptly and professionally.