DEWI22 PRIVACY POLICY

1. Introduction

Welcome to the dewi22 Privacy Policy. At dewi22, we are deeply committed to protecting the privacy and security of our Users' personal information. This Privacy Policy explains in comprehensive detail how we collect, use, process, store, and protect the personal data you provide when using our online gaming platform and related services. This policy applies to all Users of dewi22 who register accounts, make deposits or withdrawals, place bets, or otherwise interact with our platform from within Indonesia, including residents of Jakarta, Surabaya, Medan, Bandung, Semarang, Bali, Yogyakarta, Makassar, and all other Indonesian cities and provinces.

By creating a dewi22 account or using any of our services, you explicitly consent to the collection, processing, and use of your personal information as described in this Privacy Policy. If you do not agree with any aspect of this policy, you must not use our services and should refrain from providing any personal data to dewi22. We encourage you to read this entire Privacy Policy carefully to understand your rights and our obligations regarding your personal information.

dewi22 operates in compliance with international data protection standards including the General Data Protection Regulation (GDPR) principles and applicable Indonesian data protection laws. We recognize that privacy is a fundamental right, and we have implemented comprehensive technical, administrative, and physical safeguards to ensure your data is handled responsibly and securely at all times.

2. Data Controller Information

dewi22 is the data controller responsible for the collection, processing, and protection of your personal information when you use our services. As the data controller, we determine the purposes and means of processing your personal data and are accountable for ensuring compliance with applicable data protection laws and regulations.

For all inquiries, concerns, or requests related to your personal data and privacy rights, you may contact our dedicated Data Protection Officer through the following channels:

• Email: [email protected]
• Customer Support Email: [email protected]
• Live Chat: Available 24/7 through our website
• WhatsApp Support: +62 812 3456 7890 (08:00 - 24:00 WIB)

Our Data Protection Officer is responsible for overseeing our data protection strategy, ensuring compliance with privacy laws, handling data subject requests, and serving as the primary point of contact for all privacy-related matters. We commit to responding to all privacy inquiries within 5 business days.

3. Information We Collect

To provide you with our gaming services, maintain account security, comply with legal obligations, and improve user experience, dewi22 collects various categories of personal information. The specific data we collect includes:

3.1 Account Registration Data

When you create a dewi22 account, we collect the following mandatory information:

• Personal Identifiers: Full legal name as it appears on your government-issued identification document, date of birth (to verify you meet the minimum age requirement of 21 years), gender, and nationality.
• Contact Information: Residential address in Indonesia including street address, city, province, and postal code; valid email address; and mobile phone number with Indonesian country code (+62).
• Account Credentials: Chosen username, encrypted password, and any security questions or recovery information you provide.

3.2 Identity Verification Documents

In compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, we collect and verify official identity documents:

• Government-issued photo identification such as Indonesian National Identity Card (KTP), driver's license (SIM), or passport.
• Proof of residence dated within the last 90 days, such as utility bills, bank statements, or official government correspondence showing your name and registered address.
• Bank account verification documents or screenshots confirming ownership of the payment methods you use for deposits and withdrawals.
• Selfie photographs holding your identification document (required for certain verification levels).

3.3 Financial and Transaction Data

To process deposits, withdrawals, and maintain accurate financial records, we collect:

• Bank account details including bank name (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, etc.), account number, and account holder name.
• E-wallet account information for OVO, DANA, GoPay, ShopeePay, or LinkAja including registered phone number and account name.
• Complete transaction history including deposit amounts, withdrawal requests, bet placements, winnings, bonus claims, and all account balance movements.
• Payment method preferences and historical payment patterns.

3.4 Gaming Activity Data

We automatically collect data about your gaming activities on the dewi22 platform:

• Games played, bet amounts, game outcomes, winnings and losses.
• Sports betting selections, odds accepted, bet types (single, parlay, system), and settlement results.
• Bonus activation, wagering progress toward bonus requirements, and bonus forfeiture instances.
• Session duration, frequency of play, preferred game categories, and gameplay patterns.

3.5 Technical and Device Information

When you access dewi22, we automatically collect certain technical data:

• Device Information: Device type (desktop, mobile, tablet), operating system (Windows, macOS, Android, iOS), browser type and version, screen resolution, and device identifiers.
• Network Data: IP address, internet service provider, geographic location derived from IP address, time zone setting, and connection type (WiFi, mobile data).
• Usage Data: Pages visited, features used, links clicked, navigation paths through our website, time spent on pages, and referral sources.
• Log Files: Server logs recording access times, error messages, and system performance metrics.

3.6 Communication Records

We retain records of all communications between you and dewi22:

• Customer support chat transcripts, email correspondence, and phone call recordings (where legally permitted and with notification).
• Marketing communication preferences and opt-out requests.
• Feedback, complaints, and dispute resolution correspondence.

4. How We Use Your Information

dewi22 processes your personal data for specific, legitimate purposes that are essential to providing our services and maintaining legal compliance. We use your information for the following purposes:

4.1 Service Provision and Account Management

• Creating and maintaining your gaming account on the dewi22 platform.
• Authenticating your identity when you log in and authorizing access to your account features.
• Processing deposits, withdrawals, and all financial transactions associated with your account.
• Enabling you to place bets, play games, claim bonuses, and access all platform features.
• Maintaining accurate records of your account balance, transaction history, and gaming activity.
• Providing customer support and responding to your inquiries, questions, or concerns.

4.2 Legal Compliance and Security

• Verifying that you meet the minimum age requirement of 21 years and are legally eligible to use our services under Indonesian law.
• Conducting KYC (Know Your Customer) verification to comply with anti-money laundering regulations and prevent financial crimes.
• Detecting and preventing fraud, unauthorized access, bonus abuse, multiple account violations, and other prohibited activities.
• Monitoring for responsible gaming concerns and implementing self-exclusion or account restrictions when necessary to protect vulnerable users.
• Complying with legal obligations including tax reporting, regulatory audits, and law enforcement requests.
• Maintaining security logs and audit trails for investigation purposes.

4.3 Service Improvement and Analytics

• Analyzing usage patterns, game preferences, and user behavior to improve our platform functionality and user experience.
• Conducting market research and gathering statistical data to develop new features, games, and services.
• Testing and optimizing website performance, loading speeds, and mobile responsiveness.
• Personalizing content and game recommendations based on your preferences and playing history.
• Identifying technical issues, bugs, or errors and implementing solutions to enhance platform stability.

4.4 Marketing and Communications

• Sending you promotional offers, bonus notifications, and information about new games or features (only if you have consented to marketing communications).
• Providing important account notifications including transaction confirmations, security alerts, policy updates, and service announcements.
• Conducting customer satisfaction surveys and requesting feedback to improve our services.
• Informing you about responsible gaming resources and tools available on our platform.

5. Data Sharing and Disclosure

dewi22 does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your data with specific third parties under the following circumstances:

5.1 Service Providers and Business Partners

We engage trusted third-party service providers to assist in delivering our services:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga) and e-wallet providers (OVO, DANA, GoPay) to process your deposits and withdrawals. These financial institutions receive only the information necessary to complete transactions.
• Identity Verification Services: Specialized KYC and AML compliance providers that verify your identity documents and conduct background checks as required by law.
• Gaming Platform Providers: Software developers and game studios (such as live dealer providers, slot developers, and sportsbook data providers) who deliver the actual gaming content. These providers may receive limited gameplay data to operate their services.
• Cloud Hosting Providers: Secure data center and cloud infrastructure companies that host our servers and store encrypted data backups.
• Customer Support Tools: Live chat and ticketing system providers that help us deliver efficient customer service.

All third-party service providers are contractually obligated to maintain the confidentiality and security of your data, use it only for the specified purposes, and comply with applicable data protection laws.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required by law or if we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or government requests from Indonesian or international authorities.
• Cooperate with law enforcement investigations into suspected criminal activity, fraud, or money laundering.
• Enforce our Terms and Conditions and protect the rights, property, or safety of dewi22, our users, or the public.
• Respond to emergency situations involving potential threats to the physical safety of any person.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy involving dewi22, your personal information may be transferred to the acquiring entity. We will notify you via email and prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

5.4 No Third-Party Marketing

We explicitly confirm that dewi22 does not share, sell, or provide your personal data to third-party marketing companies, data brokers, or advertisers. You will never receive unsolicited marketing from external companies as a result of your dewi22 account registration.

6. Data Security Measures

Protecting your personal information is a top priority at dewi22. We have implemented comprehensive security measures across technical, administrative, and physical domains:

6.1 Technical Security

• Encryption: All data transmitted between your device and our servers is protected by industry-standard SSL/TLS encryption using 256-bit encryption protocols, the same technology used by major banks and financial institutions.
• Data Encryption at Rest: Personal data stored in our databases is encrypted using AES-256 encryption standards to protect against unauthorized access.
• Firewall Protection: Enterprise-grade firewalls and intrusion detection systems monitor and block malicious traffic attempting to access our systems.
• Secure Authentication: Passwords are hashed using bcrypt algorithms and never stored in plain text. Two-factor authentication (2FA) is available for enhanced account security.
• Regular Security Audits: Independent security firms conduct regular penetration testing and vulnerability assessments of our infrastructure.
• DDoS Protection: Advanced DDoS mitigation services protect our platform from distributed denial-of-service attacks.

6.2 Administrative Security

• Access Controls: Strict role-based access controls ensure only authorized personnel can access personal data, and only to the extent necessary for their job functions.
• Employee Training: All dewi22 staff undergo mandatory data protection and security awareness training covering privacy laws, handling sensitive data, and recognizing security threats.
• Confidentiality Agreements: Employees and contractors with access to personal data sign legally binding confidentiality and non-disclosure agreements.
• Incident Response Plan: We maintain a documented incident response protocol to quickly detect, contain, and remediate any security breaches.

6.3 Physical Security

• Our servers are housed in professionally managed data centers with 24/7 physical security, biometric access controls, video surveillance, and environmental controls.
• Backup data is stored in geographically separate secure facilities to ensure business continuity and disaster recovery.

Despite these comprehensive security measures, no system is entirely invulnerable. While we strive to protect your personal information, we cannot guarantee absolute security. You play a crucial role in maintaining your account security by choosing strong passwords, never sharing your login credentials, logging out after each session, and immediately reporting any suspicious account activity.

7. Data Retention and Storage

dewi22 retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Retention Periods

Data Category	Retention Period	Purpose
Account Registration Data	Duration of account + 7 years after closure	Legal compliance, AML regulations
Transaction Records	Duration of account + 7 years after closure	Tax reporting, financial audits, AML compliance
KYC Verification Documents	Duration of account + 7 years after closure	Regulatory requirements, identity verification records
Gaming Activity Logs	Duration of account + 5 years after closure	Dispute resolution, fraud investigation, regulatory compliance
Customer Support Communications	Duration of account + 3 years after closure	Quality assurance, dispute resolution
Marketing Preferences	Until you withdraw consent or account closure	Respecting your communication preferences
Technical Logs (IP, Device)	12 months	Security monitoring, fraud prevention

After the retention period expires, we securely delete or anonymize your personal data in accordance with industry best practices. Anonymized data that cannot be used to identify you may be retained indefinitely for statistical analysis and research purposes.

8. Your Privacy Rights

Under international data protection laws, you have the following rights regarding your personal information held by dewi22:

8.1 Right to Access

You have the right to request a copy of all personal data we hold about you. Upon receiving a valid access request, we will provide you with a comprehensive report detailing the categories of data we process, the purposes of processing, recipients of your data, and retention periods. Access requests are fulfilled within 30 days.

8.2 Right to Rectification

You have the right to correct inaccurate or incomplete personal information. You can update many details directly in your account settings, or you may contact customer support to request corrections to information you cannot change yourself.

8.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or you withdraw consent on which processing was based. Please note that we may be legally required to retain certain data for regulatory compliance (such as transaction records for AML purposes) even after you request deletion. In such cases, we will restrict processing to only what is legally required.

8.4 Right to Restrict Processing

You have the right to request that we limit how we use your personal data in certain situations, such as when you contest the accuracy of data or object to processing based on legitimate interests.

8.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format (such as CSV or JSON), and to transmit that data to another service provider without hindrance.

8.6 Right to Object

You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes. Upon receiving an objection to marketing, we will immediately cease sending promotional communications.

8.7 Right to Withdraw Consent

Where processing is based on your consent (such as marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.

8.8 Right to Lodge a Complaint

If you believe dewi22 has violated your privacy rights, you have the right to lodge a complaint with our Data Protection Officer at [email protected]. You also have the right to file a complaint with your local data protection authority if you are not satisfied with our response.

How to Exercise Your Rights: To exercise any of these rights, please contact us via email at [email protected] or through our customer support channels. We may ask you to verify your identity before processing your request to ensure we are disclosing data only to the rightful account holder.

9. Cookies and Tracking Technologies

The dewi22 website uses cookies and similar tracking technologies to enhance your user experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you when you return to our site.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly, enabling core features like account login, session management, and secure transactions. These cookies cannot be disabled as the site would not work without them.
• Performance Cookies: Collect anonymous information about how you use our website, which pages are visited most, and where errors occur. This helps us improve website performance and user experience.
• Functionality Cookies: Remember your preferences and choices (such as language, currency, or game filters) to provide a more personalized experience on return visits.
• Analytics Cookies: Help us understand user behavior and traffic patterns through tools like Google Analytics (if used), enabling us to optimize our platform and content strategy.

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some features of the dewi22 platform. Most modern browsers allow you to view and delete cookies, and to block cookies from specific websites.

10. Children's Privacy

dewi22 strictly prohibits use of our services by individuals under 21 years of age. We do not knowingly collect personal information from anyone under 21. Our registration process includes age verification measures, and we conduct ongoing monitoring to identify and prevent underage gambling.

If we become aware that we have inadvertently collected personal data from an individual under 21, we will immediately delete that information from our systems and permanently close the associated account. Any deposits made by underage users will be returned to the source after account closure. If you believe an underage individual has registered on dewi22, please report it immediately to [email protected] so we can investigate and take appropriate action.

11. Policy Updates

dewi22 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make significant changes to this policy, we will notify you through prominent notice on our website and via email to your registered email address at least 30 days before the changes take effect.

The "Last Updated" date at the top of this policy indicates when the most recent revisions were made. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of dewi22 services after policy changes become effective constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how dewi22 handles your personal information, please contact us through any of the following channels:

• Data Protection Officer Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 through the dewi22 website and mobile application
• WhatsApp Support: +62 812 3456 7890 (Available 08:00 - 24:00 WIB)

Our dedicated privacy and data protection team is committed to addressing your inquiries promptly and thoroughly. We aim to respond to all privacy-related questions within 5 business days. For formal data subject rights requests (access, deletion, portability), we will acknowledge receipt within 72 hours and provide a substantive response within 30 days as required by applicable data protection regulations.